FAQ

bj Frequently Asked Questions and Answers

Deposit methods, account management, live dealer games, VIP cashback and customer support — find clear answers to all the questions you may have about bj on this page. If your question is not covered here, our 24/7 live chat support is always available.

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Deposits Contact and Support Live Dealer Games Member Account VIP and Cashback

Deposits

Questions that frequently come up about deposit methods, the process and common issues at bj are discussed in detail here. Before you start playing bj Slots or any game, make sure you understand the deposit process well.

In most cases, deposits at bj are credited to your account within a few minutes. Occasionally, network issues may cause a short delay. Wait 15–20 minutes and save the transaction ID from your payment app. If the balance still hasn't appeared, contact live chat with the transaction ID and a screenshot — the issue will be resolved quickly.

To deposit at bj using Nagad, log in to your account, go to the "Deposit" section and select Nagad. Send the required amount from the Nagad app to the merchant number shown, then enter the transaction ID in the form. The minimum deposit is ৳300. Your balance will be credited within a few minutes of payment confirmation.

For detailed information about the deposit process at bj, please visit our terms and conditions page, where all payment-related conditions are clearly stated. For any specific questions, asking directly via live chat will get you the most accurate and up-to-date information.

To deposit at bj using bKash, select bKash on the "Deposit" page. Send the amount to the number provided using the bKash app or by dialling *247# and choosing "Send Money". After sending, submit the transaction ID at bj. The minimum deposit is ৳300. Deposits are accepted from both personal bKash accounts and agent accounts.

Deposits made at bj via bank transfer may take a little longer to process. Transfers are accepted from various banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. After transferring, notify live support with the payment slip or reference number and your balance will be credited promptly. The minimum deposit is ৳300.

Contact and Support

Find out when bj's support team is available, how to get in touch and what information to have ready when seeking help — all in this section.

Yes. bj customer support is active 24 hours a day, 7 days a week — every day of the year. Whether it is 2 AM or 5 in the morning, during a cricket match or on Eid — the support team is ready to respond. The service is run with Bangladeshi players in mind.

bj has two main support channels — live chat and email. Live chat provides immediate assistance and can be opened directly from any page on the site. Email allows you to write out your issue in detail and keeps a record of each case. Both channels respond in Bengali and English.

Absolutely. bj's support team can speak and write in Bengali. Bangladeshi players who contact live chat or email in Bengali will receive replies in Bengali. For those who prefer to communicate in English, English support is equally available.

Before contacting bj support, have the following ready: your registered username or mobile number, a brief description of the issue, the transaction ID and time for any deposit or withdrawal, and a screenshot if applicable. Having this information prepared in advance makes it easier to identify and resolve the issue quickly.

Live Dealer Games

Find answers to common questions about live casino games from various studios including Evolution, Ezugi and AE Sexy in this section. You can also visit the bj Casino live games page to learn more.

In Baccarat, you bet on one of three outcomes — "Player", "Banker" or "Tie". The goal is to get a point total as close to 9 as possible. Tens and face cards are worth zero; all other cards count at face value. Two cards are dealt to each side and a third card may be drawn according to the rules. bj offers multiple Baccarat tables from Evolution and Ezugi.

Different tables in bj's live casino have different betting ranges — lower-limit tables for players on smaller budgets and high-limit VIP tables for experienced players. The limits for a specific table are clearly shown when selecting the table in the game lobby.

Yes. Both Teen Patti and Andar Bahar are available in bj's live casino section. In Teen Patti, you form the best hand from three cards; in Andar Bahar, you predict which side (Andar or Bahar) the dealer's card will land on. Both games are particularly popular with South Asian players.

bj's live casino runs smoothly on both mobile browsers and the app. Live streaming is HD quality and placing bets on a touchscreen is straightforward. For the best experience, use a stable internet connection — mobile data or Wi-Fi. Both Android and iOS devices are fully supported.

Member Account

Common player questions about registration, login and account management are answered here. If you want to log in directly, go to the bj login page.

To become a member at bj, you need an active mobile number or email address, a username and a password. Date of birth is verified during registration — anyone under 21 years of age cannot open an account or play games at bj. Only one account may be created per mobile number or device.

Some personal details can be updated directly from the "Profile" section. However, to change sensitive information such as your registered name or mobile number, you will need to contact support via live chat or email. Some information may be required to verify your identity.

At bj, a username is generally between 6 and 16 characters and may include numbers. For a strong password, use a combination of uppercase and lowercase English letters, numbers and special characters — at least 8 characters in total. It is safer not to reuse a password you already use on another site.

When logging in from a new device, bj may ask for OTP verification for security — a code will be sent to your registered mobile or email. Verifying with the code will complete the login normally. This is part of SSL security and protects your account from unauthorised access.

Click "Forgot your password?" on the login page. Enter your registered mobile number or email address — an OTP or reset link will be sent there. Use it to set a new password. If you no longer have access to your registered number or email, contact support.

VIP and Cashback

Find detailed information about bj's five-tier VIP programme and weekly cashback in this section. For a full description of VIP benefits, visit the bj VIP page.

Weekly cashback at bj is calculated based on the net loss for that week — the applicable rate for your tier is applied to whatever loss remains after subtracting total winnings. For example: if a Gold tier member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.6% = ৳120. This cashback is added directly to your account.

In bj's VIP system, you move up by playing regularly and staying active. The more consistently and the more you play, the greater the opportunity to advance. There are five levels starting from Bronze, then Silver, Gold, Platinum and the highest level Diamond — the cashback rate increases at each step.

Higher-tier VIP members receive a higher weekly cashback rate, get priority access to special offers and promotions, and may have access to dedicated support. Upon reaching Diamond tier, a weekly cashback of up to 1.0% is available. Full details of the VIP programme are available on the bj VIP page.

bj has five VIP tiers in total, each with a different maximum weekly cashback rate:
Bronze — maximum 0.2%
Silver — maximum 0.4%
Gold — maximum 0.6%
Platinum — maximum 0.8%
Diamond — maximum 1.0%
Cashback is calculated based on the net loss for each week.

In most cases, bj automatically pays cashback to eligible members at the end of each week without any special application. However, if you ever need to claim it or did not receive cashback for a particular week, let us know via live chat. Detailed cashback rules can be found in the terms and conditions.

We are here if you cannot find an answer

If you have not found a solution to your issue in any of the sections above, bj's support team is ready to help directly. Get in touch at any time, day or night.

Live Chat 24/7 Instant Response
Email Support In Bengali and English

Contact Us Directly

If you cannot find an answer to your question on this FAQ page, speak directly with bj's support team. Our team provides assistance in both Bengali and English.

Live Chat

Click the live chat button in the bottom corner of any page on the site to speak directly with bj support. This is the most effective channel for the fastest resolution.

Email

Use email to send a detailed description of your issue or to attach documents. A record of every email is kept.

Service Hours

bj support is available 24 hours a day, 7 days a week. Support remains active even during BPL or T20 World Cup matches. This service is for those aged 21 and above.

Learn more

Sports Events

On this page you will find live sports betting opportunities for cricket, football, and other sports, along with details of current events.

View bj Sports Events

Cricket

BPL, IPL, T20 World Cup — on this page you will find betting odds and guides for the most popular sports in Bangladesh.

bj Cricket Betting Guide

Jackpot

On this page you will find jackpot games with large prizes and details on how to participate in the jackpot.

Learn about bj jackpot games

bj Casino

On this page you will find full details of all casino games including live baccarat, roulette, and Teen Patti, along with a guide to choosing a game.

bj Casino Game Guide