bj's commitment to responsible gaming
bj believes that sports and casino entertainment is enjoyable only when conducted in a controlled and responsible manner. On this page we discuss how to keep yourself safe, set limits, and get help when needed.
The right approach to gaming
Betting and casino games are primarily a form of entertainment — not a guaranteed source of income. Before playing at bj, every user should keep clearly in mind that winning and losing are both a normal part of the experience. Never bet with money you cannot afford to lose.
We want every user to play consciously and within their own chosen limits of time and money. bj's Terms and Conditions clearly set out how the platform should be used and in what circumstances an account may be restricted.
Responsible gaming is not only about protecting your money — it is about maintaining your mental wellbeing, family relationships, and the balance of everyday life. When entertainment starts causing stress or anxiety, seeking help is the sensible thing to do.
Our FAQ page has answers to common questions about bonuses and deposits, which can help you understand how to manage your money properly.
Self-restriction tools
bj has several tools to help you manage your gaming habits. Using these features can significantly reduce the risk of excessive play.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes a short time to come into effect, but increasing it is only possible after the cooling-off period ends.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, bj will automatically alert you and give you the option to end the session.
Loss Limit
Set an amount in advance beyond which no further bets can be placed after losses reach that level — this makes it easier to protect yourself from significant losses.
Cooling-Off Period
Set a break of anywhere from 24 hours to several weeks. During this time you will not be able to log in to your account, and no bets or deposits will be possible.
Self-Exclusion
Applying for long-term self-exclusion allows your account to remain closed for anywhere from 6 months to permanently. This step provides the highest level of protection in serious situations.
Reality Check
You will receive pop-up notifications at regular intervals showing a brief summary of how much time and money you have spent — this helps you stay aware.
Contact bj's 24/7 live chat to activate these tools or to find out more — our representatives can assist in both Bengali and English.
Warning signs
If the following signs appear, it means gaming habits may be going out of control. Seeking help at that point is the most important step.
- Repeatedly increasing bets to try to win back lost money ("chasing losses").
- Regularly going over a set gaming budget and finding this feels normal.
- Spending more time gaming by taking time away from family, friends, or professional responsibilities.
- Lying to or hiding information from family or close ones about the amount or habit of gaming.
- Turning to betting to escape everyday stress, emotional unease, or loneliness.
- Repeatedly failing to stop gaming despite trying, and returning to it even more heavily after a break.
- Using money set aside for essentials — rent, children's education, or medical costs — for gaming.
- Feeling intense discomfort, irritability, or anger when unable to play.
Where to get support
If you are struggling, do not try to handle it alone — seek help. Below are several ways you can get support.
bj Live Chat Support
bj's live chat service is available 24 hours a day, 7 days a week. You can speak in both Bengali and English. If you want to set up self-exclusion or a deposit limit, let us know immediately via live chat.
Family and close ones
Talk openly with a trusted family member or friend. In many cases, the support and company of someone close is the first step toward resolving the problem.
Professional counselling services
Contact a mental health specialist or an addiction treatment centre (community clinics, the mental health department of a government hospital). Professional counselling is confidential and effective.
You can also reach our support team by email. All requests are handled confidentially:
Support email [email protected]Minor protection and our commitment
The minimum age to register at bj is 21. Age is verified at registration using a national ID card or birth certificate. If there is any suspicion that an account belongs to a minor, it is suspended immediately.
We ask parents and guardians to ensure that underage members of your family are not able to use bj or similar platforms. Using parental control software on a computer or mobile device is an effective measure.
Our Privacy Policy explains in detail how user data is collected, stored, and kept secure — particularly in relation to identifying minors.
bj believes that building a responsible gaming environment is not the user's responsibility alone — it is a joint effort between the platform and its users. We are committed to prioritising the mental and financial wellbeing of our users in everything we do.