bj's Privacy Policy

bj collects various types of information to operate its services properly and ensure the best experience for users. The information collected can be broadly divided into three categories:

1.1 Personally Identifiable Information

This category includes information you provide during account registration or identity verification:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Residential address

1.2 Financial and Transaction Information

Transaction details made via bKash, Nagad, Rocket, Upay, or bank transfer for processing deposits, withdrawals, and other financial activities are recorded. This includes the transaction amount, date, method, and partial account details. Complete payment credentials are never stored.

1.3 Technical and Usage Information

When you use bj, the following information is recorded automatically:

• IP address and device type
• Browser name and operating system
• Login time, browsing patterns, and session duration
• Usability data collected through cookies and similar tracking technologies

Information collected by bj is used only for specific and legitimate purposes. The main purposes are listed below:

• Account management and verification: To complete the registration process, confirm identity, and maintain account security.
• Financial transaction processing: To process deposits and withdrawals smoothly and to display transaction history to the user.
• Customer support: To properly resolve complaints and questions submitted via live chat or email.
• Fraud and unauthorised access prevention: To detect suspicious activity on accounts and maintain the overall security of the platform.
• Service improvement: To analyse user experience and further improve the functionality of the platform.
• Bonus and promotional communication: To inform you about relevant offers and updates, with your consent.

Your information will not be used for purposes beyond those listed above. If information needs to be used for any new purpose, you will be notified in advance and your consent will be obtained where applicable.

bj treats the security of your information as its highest priority. Industry-standard technical and administrative measures have been put in place to this end.

3.1 Technical Safeguards

• Data transmission is secured through SSL (Secure Sockets Layer) encryption.
• Stored data is protected with advanced encryption technology.
• Firewall and intrusion detection systems are active at the server level.
• Regular security audits are conducted.

3.2 Administrative and Operational Safeguards

• Only authorised staff can access user information, and only as required to perform their duties.
• Staff receive regular training on data privacy.
• Every data access log is retained and reviewed periodically.

3.3 Data Retention Period

Information will be retained for the entire period your account remains active and, after account closure, for as long as required to meet legal and regulatory obligations. Once those purposes are fulfilled, data is securely deleted or anonymised.

bj never sells or rents your personal information to third parties for commercial purposes. However, limited information may need to be partially disclosed in certain specific situations:

• Service provider partners: Partner organisations engaged in payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, or technical infrastructure receive only the information necessary for their designated tasks and are bound by confidentiality agreements.
• Legal obligations: Information may be provided in response to a court order, government directive, or a lawful request from a law enforcement agency.
• Fraud prevention: In cases of serious fraud or illegal activity, cooperation with the relevant authorities may be required.

Your information will not be shared with any third party outside the specific situations listed above. No personally identifiable information is provided to advertisers, data brokers, or analytics firms.

Cookies and similar technologies are used to keep bj's website and app running properly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary for core functions such as keeping login sessions active, storing security tokens, and retaining form data. They cannot be disabled.
• Functionality cookies: Used to remember your language preference, theme setting, or other personalised preferences.
• Analytics cookies: Collect anonymous data about site usage to improve service quality. This data is not linked to any individual.

5.2 Cookie Controls

You can accept, reject, or delete cookies from your browser settings. However, disabling essential cookies may cause some site functions to stop working correctly.

Every user registered on bj has the following rights regarding their personal information:

• Right of access: You may request a copy of the information stored about you.
• Right to correction: If any information is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you may request that specific information be deleted.
• Right to object to processing: You may object to your information being used for marketing communications or any other non-essential purpose.
• Data portability: Where applicable, you may receive your information in a structured, machine-readable format.

To exercise these rights, contact our support team by email or directly via live chat. We aim to respond to your request within 30 business days.

Just as bj offers sports and betting opportunities, we place equal importance on following the responsible gaming policy.

All bj services are for individuals aged 21 and above only. No information is knowingly collected from anyone under the age of 21.

Age is verified during the registration process, and if an account belonging to a minor is identified, it is immediately closed and the collected information is deleted. If a guardian believes their child has registered by mistake, they may contact us.

In some cases, your information may be stored or processed on international servers. Wherever data is transferred, bj ensures that the transfer takes place under appropriate safeguards. For international transfers:

• The relevant third party follows equivalent privacy standards.
• Data processing with contractual safeguards is ensured.
• Only the minimum information necessary to provide the service is transferred.

bj reviews this privacy policy from time to time and may make changes as needed. A notice will be posted on the platform before changes take effect, and the "Last Updated" date at the top of the page will be revised.

For significant changes, a notification may be sent to the registered email or mobile number. Continued use of the service after an update will be taken as your acceptance of the changes.

This privacy policy forms part of bj's overall Terms and Conditions. In case of any conflict, the Terms and Conditions will take precedence.

For any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week, in Bengali and English.
• Email: [email protected]

After your identity is verified, we will process your request as quickly as possible. Complex matters may take up to 30 business days.